Have questions? We're here to help. Find answers to our most common questions below.
To connect your number, you'll need to go to your Settings page. There, you can input your Meta App ID, System Access Token, and Phone Number ID that you obtain from your Meta Developer Portal.
A Message Template is a pre-approved message format required by Meta to initiate a conversation with a customer. You cannot send free-form text messages to users unless they have messaged you within the last 24 hours. Templates must be created and approved in your Meta Business Manager.
Yes! If your Meta Template contains a Media Header (Image, Video, or Document), our platform will automatically detect it and provide you with an upload button when sending a Quick Message or creating a Campaign.
Campaigns are processed by a background worker (Cron Job). If your campaign is stuck, please ensure that your server administrator has configured the `cron.php` script to run every minute via your server's Cron settings.